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Having worked in agencies, I am quick to absorb complex domain knowledge in short periods of time. During my time at Tesco I took insight from multiple projects I had worked on to connect the dots and create a storyboard to showcase how different products have different journeys at their end of life. This was a personal initiative and not part of project deliverables.



As part of a wider initiative, the Head of UX onboarded a digital experience agency to conduct cost saving workshops for multiple streams of work. I attended these workshops along with business and product stakeholders to focus on the Food Waste stream. After taking part in design thinking exercises we shortlisted targeted future opportunities that improved processes and reduced routine costs.


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Towards the end of projects, I collaborated with multi-disciplinary teams to facilitate retrospectives. This gave us insight on how to improve our ways of working. I worked closely with the product team to chalk out different type of projects and how they sit within the UX lifecycle. This helped us to influence the product team to change their approach on when projects landed with the UX Research and Design team.


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Took inspiration from another design team and worked on the team canvas for my team. It helped us to understand what we envisioned our team goals, values, strengths and weaknesses to be. This helped to create mini tasks that each team member took up.


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The kick-off canvas template we used at the start of projects asked questions we hardly ever filled and didn’t include useful questions, such as, previous insight we had gathered. I included this in the agenda of our weekly design review calls and with the help of the team refined the canvas to incorporate information that the design team found useful to capture during project kick-offs.

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Actively supported quarterly planning sessions to ensure we added appropriate projects to the quarter, scoped the correct effort needed to complete projects and assigned them to the most suitable researchers and designers.

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